Open Access Open Access  Restricted Access Subscription Access

PRIVATE SECTOR BANK CUSTOMERS’ SATISFACTION IN RESPECT OF PROTECTION AGAINST VICTIMIZATION THROUGH CYBERCRIME IN KARUR DISTRICT

Chi Nanjappa, S. Sathish

Abstract


In India, Information Technology and the Communication Networking Systems have made revolution in the financial sector particularly in banking. Due to demonetization and 4G mobile technology, accessing with the bank through technology has reached the momentum. Though the technology is going faster in one side, on the other side crime is also growing with the same speed. People know the application of the technology and do not aware of the risks which are associated with it. In spite of the efforts taken by the government and the banks to strengthen the protection against crimes, still most people’s bank accounts are robbed. In this background, the study has been carried out to know the satisfaction level customers towards the protection made by their banks against the victimization though cyber crimes. This study consisted of 100 sample respondents and the information collected from them were analysed with help of SPSS 23.0. The findings of the study have been summarised and concluded with suitable suggestions.

Keywords


Information Technology, Cyber crime, Victimization and Satisfaction, Internet Banking, Customer Protection.

Full Text:

PDF

References


Bamrara A, Singh G, and Bhatt M. (2012). “An Explorative Study of Satisfaction Level of Cyber-crime Victims with Respect to E-services of Banks”, Journal of Internet Banking and Commerce, Vol.17(3), pp.1-15.

Bhatt SC, and Pant D. (2011). “Study of Indian Banks Websites for Cyber Crime Safety Mechanism”, International Journal of Advanced Computer Science and Applications, Vol.2(10), pp.87-90.

Odulaja, GKV. (2011). “E-crime and E-customers - An analysis of Cyber Crime”, CPMR-IJT, Vol.1(1), pp.1-7.

Soni RR, and Soni N. (2013). “An Investigative Study of Banking Cyber Frauds with Special Reference to Private and Public Sector Banks”, Research Journal of Management Sciences, Vol.2(7), pp.22-27.


Refbacks

  • There are currently no refbacks.


Send mail to ijmss@ijmss.com with questions or comments about this web site. 

International Journal of Management and Social Sciences, All rights reserved.