TAXPAYERS AWARENESS AND SATISFACTION ON E-FILING WITH SPECIAL REFERENCE TO POLLACHI TALUK

Abstract

Now-a-days the Government uses Internet as a platform to provide service to society. Governments around the world have quickly realized that electronic filing of tax. E-filing of income tax refers to the process of filing income tax electronically. Due to e-filing waiting time in long queues has been minimized. Customized return forms have been devised by the income tax authority which is available on the site of the department. Tax payers need not file any supporting document along with submission of e-form. Data for the study have been collected by issuing well-structured questionnaire from 120 e-tax payers of Pollachi Taluk by adopting convenience sampling method. The aim of the study is to know the awareness, satisfaction and problems relating to e-filing. Simple percentage has been used to analyse the collected data. The study reveals that the taxpayers are highly aware of information provided in websites followed by e-filing of tax, procedure for e-filing and payment procedure. Further, the e-tax payers are satisfied with e-filing followed by accessibility, procedure, security and privacy, payment mode and cost of e-filing. It is found that majority of taxpayers are facing network problem during peak hours followed by delay in execution, difficult to remember the register number or password and lack of computer knowledge.