IMPACT OF EXPERIENCE ON OPINION LEVEL OF BANK EMPLOYEES

Abstract

Irrespective of the type and its nature, all Industry based on service, has to give much importance to their customers. The reason is each and every customer need their seller to give quality product, fair price, place related convenience, attractive promotional strategy and so on, In banking sector also customers sail in the same way. As the products are of financial nature, they are to be cared as to their satisfactory level. The Experienced employees can do service fast, handle problems easily and provide information need personal in better way especially tech savvy service. Hence, in this paper an attempt is made to analyse the impact of experience of bank employees on service quality.