CUSTOMER SATISFACTION TOWARDS E-SERVICES IN SELECT PRIVATE SECTOR BANKS IN TIRUCHIRAPPALLI DISTRICT
Agarwal MK. (2017). “E-Banking Scenario and Its Impact on Customers’ Satisfaction in India”, Kaav International Journal of Economics, Commerce & Business Management, Vol.4(4), (Oct/Dec), pp.125-132.
Nagamani M, and Asha S. (2016). “Customer Adoption and Satisfaction on Internet Banking Services-An Analytical Study of Banks in Coimbatore City”, International Journal of Multidisciplinary and Current Research, Vol.4(4), (Jan/Feb), pp.93-98.
• Other Bibliography
George A, and Gireeshkumar GS. (2012). “Risks in internet banking: sample evidence from Idukki district, Kerala”, The IUP journal of bank management, Vol.11(3), pp.53-63.
Lee MC. (2009). “Factors influencing the adoption of internet banking: an integration of TAM and TPB with perceived risk and perceived benefit”, Electronic Commerce Research and Applications, Vol.8, pp.130-141.
Yiu SC, Grant K, and Edgar D. (2007). “Factors affecting the adoption of Internet banking in Hong Kong – implications for the banking sector”, International Journal of Information Management, Vol.27(5), pp.336-351. doi:10.1016 /j.ijin fom gt.2007.03.002
Ziqi L, and Michael TC. (2002). “Internet based e-banking and consumer attitudes: an empirical study”, Information & Management, Vol.39(4), pp.283-295. doi:10.1016/S 0378-7206(01)00097-0.
- There are currently no refbacks.
Send mail to firstname.lastname@example.org with questions or comments about this web site.
International Journal of Management and Social Sciences, All rights reserved.