A STUDY ON CUSTOMER’S PERCEPTION TOWARDS ONLINE BANKING TRANSACTIONS
Online banking, which is also termed as internet banking, is an electronic payment system which allows bank customers or banking institution to carry on a wide range of financial transactions through the bank’s website. In the current scenario, usage of Internet has revolutionized the entire banking system. People can bank anytime, anywhere without having the need to visit the bank branch. This helps customers in saving time by completing work at the click of the button. Although, Internet banking is very convenient and fast, it is mired with several security issues.
Banking institutions have taken several measures to ensure safety measures for their customers while performing various transactions online. The present paper focus on the awareness, satisfaction level & to analyse the problems faced by customers towards security in online banking transactions.
Ghori Wakil. (2017). "Security issues on online transactions of Digital Banking", International Journal of Scientific Research. Vol. 5,Issue .
Mathivanan B and Kavitha S. (2015). " A study on consumer perception towards E-Banking services of ICICI bank", International Journal Of Innovative Research And Development, Vol. 4, Issue 12.
Ramagopal C S, Palaniappan G, Hemalatha N and Mani A. (2011). “Customer perception towards internet banking services with special reference to Erode District", Asian Journal of business and Economics, Vol 1 No.1.4.
Reddy D.N.V.Krishna and Reddy M.Sudhir. (2015). "A study on customer perception and satisfication towards electronic banking in the khamman District", IOSR Journal of Business and Management, Vol. 17 Issue 12.
Singhal Divya and Padmanabhan V. (2013). “A study on customer’s perception towards internet banking: identifying major contributing factors", Journal Of Nepalese Business Studies, Vol.V(1), pp.101-111.
Vimala V. (2016). "An Evaluative study on internet banking security among selected Indian Banking customers". Amity Journal Of Management Research, Vol.1(1), pp.63-79.
- There are currently no refbacks.
Send mail to email@example.com with questions or comments about this web site.
International Journal of Management and Social Sciences, All rights reserved.